At El Beauty Store, we are committed to providing you with reliable and efficient shipping services. We use Royal Mail Business rates for all our deliveries, both within the United Kingdom and internationally. Below, you will find detailed information about our shipping processes, rates, and delivery times.

1. Shipping within the United Kingdom

• Shipping Carrier: All orders within the United Kingdom are shipped via Royal Mail Business.

• Shipping Rates: Shipping costs are calculated based on the weight and size of your order, as well as the destination. The shipping cost will be displayed at checkout before you confirm your order.

• Delivery Time: Orders within the UK typically take 2-5 business days to be delivered from the date of dispatch. Delivery times may vary depending on your location and during peak seasons.

• Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

2. International Shipping

• Shipping Carrier: International orders are also shipped via Royal Mail Business.

• Shipping Rates: Shipping costs for international orders are calculated based on the weight, size, and destination country. The shipping cost will be displayed at checkout before you confirm your order.

• Delivery Time: International delivery times vary depending on the destination. Estimated delivery times are as follows:

  • Europe: 5-10 business days

  • North America: 7-14 business days

  • Asia and Oceania: 7-15 business days

  • Africa and South America: 10-20 business days Please note that these are estimated times, and delivery may take longer depending on customs clearance and other factors.

• Customs and Duties: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

• Tracking: Once your international order has been dispatched, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.

3. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

• Dispatch Confirmation: You will receive a dispatch confirmation email once your order has been shipped, including your tracking number and a link to track your shipment.

4. Incorrect Shipping Address Please ensure that your shipping address is accurate and complete before placing your order. If an incorrect address is provided, the following conditions apply:

• Return to Sender: If your order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping the item to the correct address.

• Refunds: We do not provide refunds for orders that cannot be delivered due to an incorrect address provided by the customer.

5. Delayed or Lost Shipments While we strive to ensure timely delivery, there may be occasions when shipments are delayed or lost. In such cases:

• Delayed Shipments: If your order is delayed, please contact us at info@elbeautystore.com  and we will do our best to assist you in tracking your order.

• Lost Shipments: If the shipment is confirmed lost by Royal Mail , kindly note that Royal Mail will be liable for this refund . A claim will be made to Royal Mail on behalf of the client and due process will be followed

6. Undeliverable Packages If a package is returned to us as undeliverable (e.g., due to incorrect address, unclaimed at the post office), we will contact you to arrange for redelivery. Additional shipping charges may apply.

7. Contact Us If you have any questions or concerns about our Shipping Policy, please contact us at:

• Email: info@elbeautystore.com 

• Phone: +447735568053

Thank you for choosing El Beauty store. We are dedicated to providing you with the best possible service and ensuring that your order arrives safely and on time