At El Beauty Stores, we are committed to ensuring your satisfaction with our products. However, due to the nature of our products, we have specific guidelines regarding returns and refunds. Please read the following policy carefully.

1.  No Refunds on Wrong Purchases. We kindly ask that you carefully review product names, descriptions, and sizes before making a purchase. We do not accept returns or provide refunds for items that have been purchased incorrectly due to customer error. Please ensure that you select the correct items before completing your order.

2. Damaged Products We take great care in packaging our products to ensure they arrive safely. However, if you receive a damaged item, we will be happy to assist you with a replacement or refund under the following conditions:

Proof of Damage: You must provide adequate proof of the damage within 24hrs of receiving the product. This can include clear photographs showing the damage to both the product and the packaging.

Notification: Please notify us of the damage by contacting us at info@elbeautystore.com with your order number, details of the damage, and the required proof.

Resolution: Once we have reviewed your claim, we will offer either a replacement or a refund, depending on the circumstances and our stock availability. If a replacement is not available, a full refund will be issued to your original method of payment.

3. Incorrect Shipping Address Please ensure that your shipping address is accurate and complete before placing your order. If you provide an incorrect address and your order is returned to us, the following conditions will apply:

Reshipping Fee: You will be responsible for the cost of reshipping the item to the correct address. The re-shipping fee will need to be paid before the item is dispatched again.

Refunds: We do not provide refunds for orders that cannot be delivered due to an incorrect address provided by the customer.

4. Return Process In cases where a return is accepted (e.g., for damaged products), the following process applies:

Contact Us: Email us at info@elbeautystore.com within 24 hours of receiving your product, detailing your issue and including any required proof.

Return Authorization: We will provide you with instructions on how to return the product to us, if necessary. Please do not send any products back without prior authorization, as they will not be accepted.

Condition of Returned Items: Products must be returned in their original packaging, i.e unopened and unused condition. We reserve the right to refuse a return if the product shows signs of use or damage not originally reported.

Period of Return: All returns approved must be done within 7 days of receiving products. 

5. Refund Process If a refund is authorized, it will be processed as follows:

Timeframe: Refunds will be processed within 7 days of receiving the returned item or confirming the damage.

Method: Refunds will be issued to your original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Non-Returnable Items For hygiene and safety reasons, the following items are non-returnable and non-refundable:

Opened or used beauty products

Products marked as final sale

7. Changes to This Policy We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website following any changes constitutes your acceptance of the new terms.

8. Contact Us If you have any questions or concerns about this Returns and Refund Policy, please contact us at:

Email: info@elbeautystore.com 

Phone: +447735568053

Thank you for shopping with El Beauty Stores. We appreciate your business and are here to help with any concerns you may have.